即时通讯过载对员工工作重塑行为的影响研究*——角色模糊和工作不安全感的链式中介作用

摘要/Abstract

摘要： 网络时代,依赖即时通讯工具的工作方式已逐渐成为我们工作的一部分。文章以压力—认知评价理论为理论基础,通过对1 199名员工的线上问卷调查,探讨了即时通讯过载对员工工作重塑行为的影响,并分析了角色模糊和工作不安全感在其中的中介作用以及职业效能感的调节作用。研究发现：即时通讯过载与角色模糊和工作不安全感呈显著正相关关系,与工作重塑行为呈显著负相关关系;角色模糊和工作不安全感在即时通讯过载与工作重塑行为之间起到部分中介作用,角色模糊和工作不安全感在二者之间也存在显著的链式中介效应;职业效能感在即时通讯过载与角色模糊、工作不安全感之间起到调节作用,员工的职业效能感越强,其因即时通讯过载而产生的角色模糊和工作不安全感越低,继而个体的工作重塑行为会显著增加。本文期望对于理解即时通讯过载对员工工作行为表现的影响,及如何应对这些影响提高员工的工作重塑行为具有理论意义。

关键词: 人力资源管理, 即时通讯过载, 工作重塑行为, 职业效能感

Abstract: In the era of the Internet, relying on instant messaging tools has gradually become a part of our work. This paper, based on the stress-cognitive evaluation theory, through an online questionnaire survey of 1199 employees, explores the influence of instant messaging overload on their work reshaping behavior, and analyzes the mediating effect of role ambiguity and job insecurity, as well as the moderating effect of occupational efficacy. The research has found that instant messaging overload is significantly positively correlated with role ambiguity and job insecurity, and negatively correlated with job reshaping behavior; role ambiguity and job insecurity play a partial mediating role between instant messaging overload and job reshaping behavior, and there is also a significant chain mediating effect between role ambiguity and job insecurity; occupational efficacy plays a moderating role in the relationship between instant messaging overload and role ambiguity, as well as job insecurity; the stronger the employees’ occupational efficacy, the lower their role ambiguity and job insecurity caused by instant messaging overload, so that individual job reshaping behavior will increase significantly. It is hoped that it has theoretical significance for understanding the influence of instant messaging overload on employees' work behavior performance, and how to respond to and improve employees' work reshaping behavior.

Key words: Human resource management, Instant messaging overload, Job reshaping behavior, Occupational efficacy

中图分类号:

F272

李正东, 王素娟, 李文玉. 即时通讯过载对员工工作重塑行为的影响研究^*——角色模糊和工作不安全感的链式中介作用[J]. 中国人事科学, 2023, 50(11): 53-67.

Li Zhengdong, Wang Sujuan, Li Wenyu. Research on the Influence of Instant Messaging Overload on Employees' Job Reshaping Behavior— The Chain Mediating Effect of Role Ambiguity and Job Insecurity[J]. Chinese Personnel Science, 2023, 50(11): 53-67.

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即时通讯过载对员工工作重塑行为的影响研究^*——角色模糊和工作不安全感的链式中介作用

Research on the Influence of Instant Messaging Overload on Employees' Job Reshaping Behavior— The Chain Mediating Effect of Role Ambiguity and Job Insecurity

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